Privacy Policy

Effective Date: January 1, 2026

Heal at Home (“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA) and applicable state laws.

Information We Collect

We may collect the following types of information:

Personal Information

Name
Phone number
Email address
Address
Date of birth

Health Information (Protected Health Information – PHI)

Medical history
Treatment information
Clinical notes
Insurance information

Technical Information

IP address
Browser type
Website usage data (via cookies or analytics tools)

How We Use Your Information

We use your information for the following purposes:

To provide and coordinate healthcare services
For treatment, payment, and healthcare operations
To communicate with you regarding appointments and care
To respond to inquiries and requests
To improve our services and website functionality
To comply with legal and regulatory obligations

HIPAA Compliance & Use of PHI

We use and disclose your Protected Health Information (PHI) only as permitted by law, including:

Treatment
Payment
Healthcare operations
As required by law or public health authorities

We will not use or disclose your PHI for purposes not described above without your written authorization.

Sharing of Information

Heal at Home does not sell, rent, or share your personal information with third parties for marketing or promotional purposes.

We may share your information only in the following circumstances:

With healthcare providers involved in your care
With insurance companies for billing and payment
With service providers who assist in operations (under strict confidentiality agreements)
When required by law

SMS & Mobile Information Privacy

We respect your privacy regarding mobile communications.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
All categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Any SMS communications from Heal at Home are strictly related to:

Appointment reminders
Care coordination
Service-related notifications

Your Rights Under HIPAA

You have the following rights regarding your health information:

Access: Request copies of your records
Amendment: Request corrections to your information
Accounting of Disclosures: Request a list of disclosures
Restrictions: Request limits on use/disclosure
Confidential Communications: Request alternative communication methods

To exercise your rights, contact us at:
📧 compliance@healathomeoh.com
📞 216-230-3968

Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your information, including:

Secure data storage
Access controls
Encryption where appropriate

Only authorized personnel have access to your information.

Cookies & Tracking Technologies

Our website may use cookies to enhance user experience. You may choose to disable cookies through your browser settings, though some features may not function properly.

Third-Party Websites

Our website may contain links to third-party websites. Heal at Home is not responsible for the privacy practices or content of those sites.

Data Retention

We retain personal and health information only as long as necessary to:

Provide services
Comply with legal obligations
Resolve disputes and enforce agreements

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.

Contact Information

If you have any questions about this Privacy Policy or your information, please contact:

Heal at Home
15728 Lorain Ave. Unit 319
Cleveland, Ohio 44111
📞 216-230-3968
📧 compliance@healathomeoh.com

Your Consent

By using our website and services, you acknowledge and agree to the terms of this Privacy Policy.